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Sorry for bringing you inconvenience if this item is defective or you’re not satisfied with it. Please tell us some information so that we can solve the problem for you as soon as possible, your satisfaction is 100% guranteed!

Frequently Asked Questions (FAQs)

How To Order

  1. You can add some item(s) into your cart directly or buy on Amazon.
  2. Click the CART button to review the item(s) selected and make some modifications if necessary.
  3. Enter your Billing details and shipping details if you need “ship to a different address”.
  4. Choose one shipping option.
  5. Click here to enter your code if you have one.
  6. Pay it through Paypal.

* You can pay direclty on product page through Paypal and the item (s) will be shipped to the address in your Paypal account.

Shipping Info.

STANDARD SHIPPING — Free — Arrive within 10-35 days

EXPRESS SHIPPING — $1.99 * QTY — Arrive within 3-8 days

* Currently, we only ship to the US!
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Returns & Exchanges

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

Order from DeedyGo.com:

1. Please contact cs@deedygo.com, indicating the item(s) you would like to return and the reason.
2. We will get back to you within 12 hours and process your return and refund immediately!

Order from Amazon.com:

1. Please contact Amazon customer service, Amazon will provide you return label to return it.
2. Your refund will be back to your Amazon account after Amazon gets the item you returned.

How To Track My Order

1. You can find the tracking number and carrier after your order is shipped.

2. Copy the tracking number and check it on 17track.net

How To Pay

At the moment we only accept Paypal payment method, which is currently the most secure payment method.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.


Coupon Code

You can apply coupons to your order at checkout. Once you’ve entered your coupon code, click “apply coupon” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon.


NOTES:

  • Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
  • Coupons cannot be combined. You can only use one coupon code per order.
  • Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.

Warranty Information

DeedyGo provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Amazon or DeedyGo’s warehouse for inspection, the refund will be processed within 12 hours.

 

Warranty Timeline (Item & Warraty Period)

  • NFC Tags/Cards — 18 month
  • Binder/Paper Clips — Lifetime
  • Real bone folder (set) — Lifetime


Tips:
You can feel free to contact us to get a free replacement during the warranty period, your satisfaction is 100% guaranteed!

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